When is a Performance Gap not a Problem?
Problem solving is most effective as a vehicle for continuous improvement when it is focused on results or outcomes.
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If You Don’t Have Problems, Create Some
Problem solving is one of the most powerful tools we have available to close any performance gap for which we do not know the cause. By closing these gaps and then keeping them closed, we elevate our organisations to a new level of performance.
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Why Problem Solving is not a Linear Process
When someone says that they will solve a problem, it is easy to imagine them meaning that they are about to embark on a process that starts with there being a problem and ends with that problem being solved.
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Are you Correcting Problems or Solving them?
Many organisations find themselves in a perpetual state of wheelspin when it comes to performance improvement…
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What is Waste and How do we Eliminate it?
Problem solving is the most powerful way to eliminate waste in organisations. Once we understand what is of value to the customer, we can design our products, services, activities, and processes to deliver this value and set specifications or targets for each product, service, activity, or process.
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What is Continuous Improvement?
The two words “continuous” and “improvement” almost make a description of this important concept seem superfluous, but there are subtleties to continuous improvement that all problem solvers should recognise.
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