Measure your Problems to drive Success
If we define a problem to be a performance gap for which we do not know the cause, then knowing the size of that gap is obviously important
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Performance Improvement
If You Don’t Have Problems, Create Some
Problem solving is one of the most powerful tools we have available to close any performance gap for which we do not know the cause. By closing these gaps and then keeping them closed, we elevate our organisations to a new level of performance.
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