Current Status
Not Enrolled
Get Started
Cover image for Introduction to Problem Solving and the 5-WHYs course

Introduction to Problem Solving and the 5-WHY’s

10 Lessons

Entry-level course on the basic concepts of Problem Solving and the application of the 5-WHY Technique.

Course Features

4 hours of on-demand video lessons
Full access for 2 years
Access on both computer and mobile
Multiple quizzes to test knowledge
Certificate of Participation for completing the course
Certificate of Completion for passing final quiz

Course Info Pack

*Click on icon to download pdf course info pack

What will you learn?

Introduction to Problem Solving and the 5-WHY’s is an entry-level course that introduces basic concepts in problem solving and explores the 5-WHY technique in detail.

Learn about what constitutes a problem, how problems are detected, problem causes, root causes and solutions. The course also covers concepts such as continuous improvement and the Plan Do Check Act Cycle, and what these concepts mean in practice.

Root Cause Analysis is one of the most important aspects of problem solving. The 5-WHY technique for root cause analysis, while appearing simple and straightforward, is often misapplied. Take this course to learn about fundamental problem causes and how these are relevant to the 5-WHY methodology and see how this powerful tool is practically applied.



Who should attend this course?

This course is generic and applies to learners from any industry, including the manufacturing and services sectors.

Don’t miss out! Take advantage of our special low launch price!

Currently this course is only available in South Africa, The United States, Australia, New Zealand and Japan but will soon be available worldwide. Follow our social media pages for updates!

Course Content

Expand All
Lesson Content
0% Complete 0/1 Steps
What is a Problem?
Detecting Problems
What is a Problem Cause?
What is a Solution?
Evaluating Solutions
Fundamental Possible Causes
Using the 5-WHYs to find the Root Cause
Lesson Content
0% Complete 0/1 Steps